Aqualisse
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Privacy Policy

Last Updated:

1. Introduction

Aqualisse, operating through clearingskeleton.world, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to water wellness products and hydration guidance.

We are based in New Zealand and operate in compliance with the Privacy Act 2020 and other applicable privacy laws. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you interact with our website and services. This includes:

  • Contact information such as your name, email address, phone number, and postal address when you submit inquiries, place orders, or request information about our wellness products
  • Communication content when you contact us through our contact form, email, or phone
  • Payment information when you purchase products, though we use secure third-party payment processors and do not directly store complete payment card details
  • Order details including product selections, delivery preferences, and purchase history
  • Preferences and interests related to hydration practices, wellness goals, and product preferences when you share them with us
  • Feedback, reviews, testimonials, and survey responses when you choose to provide them

2.2 Information Automatically Collected

When you visit our website, certain information is automatically collected through cookies and similar technologies:

  • Device information including IP address, browser type and version, operating system, device identifiers
  • Usage data such as pages viewed, time spent on pages, links clicked, navigation paths
  • Referral source information showing how you arrived at our website
  • Technical data including browser capabilities, screen resolution, and language preferences
  • Cookie data as described in our separate Cookies Policy

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

  • Payment processors who handle transactions for product purchases
  • Delivery services that fulfill orders and provide shipping updates
  • Analytics providers who help us understand website usage and performance
  • Marketing platforms if you interact with our promotional materials

3. How We Use Your Information

We use the collected information for various legitimate business purposes related to our water wellness products and services:

3.1 Service Provision

  • Processing and fulfilling orders for wellness products including hydration bottles, wellness kits, and fountains
  • Communicating with you about orders, deliveries, and product information
  • Providing customer support and responding to inquiries about hydration practices and products
  • Delivering educational content about water wellness and mindful hydration
  • Managing your account and maintaining records of your interactions with us

3.2 Website Improvement

  • Analyzing website usage patterns to improve navigation and user experience
  • Understanding which content about hydration and wellness is most valuable to visitors
  • Identifying and fixing technical issues or security vulnerabilities
  • Testing new features and optimizing website performance
  • Ensuring our website functions properly across different devices and browsers

3.3 Marketing and Communication

  • Sending information about new wellness products, hydration guides, and services (with your consent)
  • Sharing educational content about water wellness practices and mindful living
  • Informing you about special offers, promotions, or events related to our products
  • Conducting customer satisfaction surveys to improve our offerings
  • Building customer relationships and understanding your wellness needs

3.4 Legal and Security

  • Complying with legal obligations under New Zealand law and international regulations
  • Protecting against fraud, unauthorized transactions, and security threats
  • Enforcing our terms of service and other legal agreements
  • Resolving disputes and addressing legal claims
  • Maintaining business records and conducting internal audits

4. Legal Basis for Processing

Under applicable privacy laws, we process your personal information based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities, such as receiving marketing communications about our wellness products
  • Contract Performance: When processing is necessary to fulfill our contractual obligations to you, such as delivering purchased products
  • Legitimate Interests: When we have legitimate business interests that are not overridden by your privacy rights, such as improving our services and preventing fraud
  • Legal Obligations: When we must process information to comply with legal requirements, such as tax reporting or response to lawful requests

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers who assist with business operations:

  • Payment processors who securely handle transaction processing for product purchases
  • Shipping and logistics companies who deliver wellness products to your address
  • Website hosting providers who maintain our online presence
  • Email service providers who help us communicate with customers
  • Analytics services that help us understand website usage patterns
  • Customer relationship management platforms that help us provide better service

These service providers are contractually obligated to protect your information and use it only for specified purposes related to our water wellness business.

5.2 Business Transfers

If Aqualisse is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your information.

5.3 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal processes, court orders, or governmental requests
  • Enforce our terms and conditions or other agreements
  • Protect our rights, property, or safety, or that of our customers or the public
  • Investigate potential fraud, security issues, or technical problems
  • Respond to claims of illegal activity or violations of third-party rights

5.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing, such as when participating in joint promotions or partnerships.

6. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption of sensitive data during transmission using SSL/TLS protocols
  • Secure storage systems with access controls and authentication requirements
  • Regular security assessments and vulnerability testing
  • Employee training on data protection and privacy best practices
  • Incident response procedures to address potential security breaches
  • Regular backups to prevent data loss
  • Firewalls and intrusion detection systems to monitor suspicious activity

While we employ industry-standard security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

  • Customer Information: We retain customer contact details and order history for the duration of our business relationship and for up to 7 years afterward for accounting and legal purposes
  • Communications: Email correspondence and contact form submissions are retained for 3 years or until the inquiry is resolved, whichever is longer
  • Marketing Consent: Records of marketing consent are maintained until you withdraw consent, plus 2 years for compliance verification
  • Website Analytics: Aggregated and anonymized usage data may be retained indefinitely for business analysis
  • Security Logs: Technical security logs are typically retained for 12 months

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable legal requirements.

8. Your Privacy Rights

Under New Zealand privacy law and other applicable regulations, you have the following rights regarding your personal information:

8.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information. We will provide access within a reasonable timeframe, typically within 20 working days.

8.2 Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain data. We will honor deletion requests unless we have a legitimate reason to retain the information, such as outstanding orders or legal requirements.

8.3 Marketing Opt-Out

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us directly at admin@clearingskeleton.world
  • Calling us at +64212117196

Opting out of marketing does not affect transactional communications related to your orders or account.

8.4 Data Portability

You may request a copy of your personal information in a structured, commonly used format that allows you to transfer it to another service provider.

8.5 Objection and Restriction

You can object to certain processing of your information or request restriction of processing in specific circumstances, such as while we verify the accuracy of disputed information.

8.6 Exercising Your Rights

To exercise any of these rights, please contact us at:

  • Email: admin@clearingskeleton.world
  • Phone: +64212117196
  • Mail: 103 Lake Road, Belmont, Auckland 0624, New Zealand

We will respond to your request within 20 working days and may request verification of your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

9.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly, including security features and basic navigation
  • Performance Cookies: Help us understand how visitors use our website by collecting anonymous usage statistics
  • Functionality Cookies: Remember your preferences and choices to provide a more personalized experience
  • Marketing Cookies: Track your activity across websites to provide relevant content and measure advertising effectiveness (used only with your consent)

9.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect website functionality. For more detailed information, please see our separate Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites, such as our payment processors or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through clearingskeleton.ddd.

11. Children's Privacy

Our wellness products and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

While Aqualisse operates primarily in New Zealand, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information, including:

  • Using service providers in countries with adequate privacy protections
  • Implementing contractual clauses that require data protection standards
  • Ensuring compliance with cross-border data transfer regulations

By using our services, you consent to the transfer of your information as described in this policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if you have provided us with your email address
  • Display a prominent notice on our website
  • Request your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

14. Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with:

Office of the Privacy Commissioner
PO Box 10094, The Terrace
Wellington 6143, New Zealand
Phone: 0800 803 909
Website: www.privacy.org.nz

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Aqualisse
103 Lake Road, Belmont, Auckland 0624, New Zealand
Phone: +64212117196
Email: admin@clearingskeleton.world
Website: clearingskeleton.world

We are committed to working with you to obtain a fair resolution of any privacy concerns.

16. Privacy Considerations for Our Products

When you purchase wellness products from us, including hydration bottles, wellness kits, or fountains, we collect information necessary to fulfill your order and provide support. This includes your delivery address, product preferences, and any customization requests. We use this information solely to:

  • Process and ship your order accurately
  • Provide care instructions and usage guidance
  • Offer customer support for product questions
  • Honor warranties and handle returns according to our Return Policy
  • Inform you about complementary products that may support your hydration practice

We do not share your purchase history with third parties except as necessary to fulfill orders or as required by law.

17. Data Protection Officer

For questions specifically about data protection and privacy compliance, you may contact our designated privacy officer at admin@clearingskeleton.world. Our privacy officer is responsible for overseeing our data protection strategy and ensuring compliance with privacy laws.

18. Consent Management

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. To withdraw consent, use the contact methods provided in this policy or click unsubscribe links in marketing communications.

19. Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you. Any automated processing we perform, such as analytics, is used only to improve our services and does not result in automated decisions about individuals.

This Privacy Policy demonstrates Aqualisse's commitment to protecting your privacy as you explore water wellness and mindful hydration practices. We value the trust you place in us and strive to handle your information with the utmost care and respect.

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